Track Worker

Job Location: 
Whistler Sliding Centre

The Track Worker executes the safe and efficient operation of the Bobsleigh, Skeleton and Luge Track at Whistler Sliding Centre.  Under the direction of the Senior Supervisor, Track Operations / Supervisor, Track Operations, this role is responsible for all preparation, repairs and maintenance of the track.  Seasonal casual/part time/full time positions require flexibility to work evenings and weekends.

Responsibilities: 
  • Daily preparation, repairs and maintenance of the Track sliding surface including: shoveling, sweeping, spritzing, slushing, and scraping
  • Execute Track clearances, identify and report safety hazards
  • Set and maintain Track shading systems as needed
  • Maintain safe access to public areas by participating in manual snow removal as needed
  • Sled transportation (driving)
  • Facilitate Track public and sport programming
  • Repair Track systems as directed
  • Support WSL departments including guest services, in the execution of WSC programs including domestic and international competitions
  • Greet visitors (athletes, coaches, public), and assist them to register for the product/service of their choice (e.g. assist athletes with sign-in process; assist the general public with the purchase of appropriate tour and/or ride products)
  • Process public activity information requests and bookings by phone and/or email and send confirmations
  • Use a Point of Sale system to process track fees, rides, and merchandise payments and process end of day cash reconciliation
  • Facilitate sport user group registration including processing fees and documentation as required
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and BC Safety Authority requirements are met
  • Assist with race office duties as required
  • Deliver orientation sessions for athletes and public programs (both in the Guest Services building and track-side when assisting with the delivery of public tours and rides)
  • Facilitate public and sport programs (Bobsleigh and Skeleton Sport Experience). Duties include, but are not limited to:
    • Gather and process participant information and waivers
    • Equipment safety inspections, e.g., helmets
    • Lead program safety presentation
    • Maintain radio communications with Control Tower
    • Shuttle/walk participants to start and return
    • Safely unload sled into ready position
    • Safely load guests into sled
    • Recap safety components and final check of guest equipment and comfort level
    • Assist pilots at Finish Dock, and assist guests to unload safely
    • Safely load sled onto truck
  • Compile and submit athlete and public sliding start lists to Control Tower, and distribute sliding results to athletes and public sliders
  • Adhere to all operational and safety procedures including wearing PPE’s when required including ‘creepers’ while on-ice
  • Set up and operate camera for guest photos
  • Assist in general up-keep of all areas, including the daily set up of equipment and displays indoors and outdoors
  • Assist with the execution of special events as required
  • Carry out Whistler Sport Legacies’ AIM philosophy:All Interactions Matter
  • Assist team with other duties as assigned or required
Education/Experience: 
  • High School diploma or equivalent required
  • Guest Service experience required
  • Strong mechanical aptitude required
  • Relevant trade experience in the following trades preferred:
    • Carpentry
    • Drywall
    • Welding
    • Refrigeration
  • Manual labour experience with finishing detail preferred
  • General knowledge of Whistler Sliding Centre venue, and Bobsleigh, Luge, Skeleton sports, and high performance training an asset
  • Valid Class 5 BC driver’s license an asset

Skills:

  • Strong interpersonal and communications skills:written and oral
  • Organizational, computer and adaptive skills
  • Safety conscious to ensure safety of guests, athletes, staff
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential

Languages:

  • Fluency in English required
Physical Requirements: 
  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs
Applications Open/Close: 
Thursday, August 10, 2017 to Wednesday, August 23, 2017
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