Track Medical Responder/Guest Service Host, Summer

Job Location: 
Whistler Sliding Centre

Track Medical Responder (TMR)/Guest Service Host, Summer is a varied position working in all roles associated with the delivery and supervision of a safe Summer Bobsleigh Experience program at the Whistler Sliding Centre.  This role rotates through all roles associated with the summer program including TMR, Guest Services, venue first aid attendant, and facilities maintenance.  Temporary Full Time roles require flexibility to work weekends, holidays and evenings.

Responsibilities: 

Track Medical Responder

  • Provide first aid and accident site control according to the TMR manual or as prescribed by the leadership at the site for all on and off track needs
  • Document and report all on track incidents and safety violations
  • Provide occupational first aid support as required
  • Participate in emergency scenario training as prescribed
  • Interact in a responsible and friendly manner with all visitors, athletes, and coaches on a daily basis
  • Assist operations crew in keeping venue safe, organized and presentable; including grounds, building, and road maintenance activities
  • Support team to execute events and facility rentals as needed
  • Foster a strong culture of health and safety; work with Human Resources, and Safety to ensure that all WorkSafeBC and BC Safety Authority requirements are met
  • Assist team with other duties as assigned or required

Guest Service Host, Summer

  • Interact with guests to provide high level of customer service
  • Greet guests and assist them to register for the Summer Bobsleigh Experience program
  • Work on a rotation with the Guest Service team in all positions within the Summer Bobsleigh Experience program – duties may include:
    • Gather and process participant information and waivers
    • Equipment safety inspections, e.g., helmets
    • Lead program safety presentation
    • Maintain radio communications with Control Tower
    • Shuttle/walk participants to start and return
    • Safely unload sled into ready position
    • Safely load guests into sled
    • Recap safety components and final check of guest equipment and comfort level
    • Assist pilots at Finish Dock, and assist guests to unload safely
    • Safely load sled onto truck
    • Track maintenance, as assigned
  • Process public sliding information requests and bookings by phone and/or email and send confirmations as directed
  • Use a Point of Sale system to process rides and merchandise payments, and process end of day cash reconciliation as directed
  • Track merchandise inventory and request reordering from Supervisor
  • Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
  • Proactively continue to evolve the Guest Services department to exceed guest expectations
  • Safely operate a sled truck to transport sleds on venue
  • Adhere to all safety standards as outlined by WSL
  • Adhere to the Summer Bobsleigh Experience program procedures and protocols
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
Education/Experience: 
  • High school diploma or equivalent
  • Current OFA Level 3 or equivalent certification such as Canadian National Ski Patrol Outdoor Emergency Care
  • Previous experience as a First Aid Attendant / Responder
  • BC Class 5 driver’s license required
  • BC Class 4 unrestricted driver’s license an asset
  • Previous Guest Service experience an asset
  • Knowledge of the Whistler Sliding Centre venue and sliding sports an asset

Skills:

  • Excellent proven first aid skills
  • Excellent communication skills, oral and written
  • Detail oriented and organized with strong computer skills
  • Strong interpersonal and communications skills
  • Safety conscious to ensure safety of guests, athletes, staff
  • Willingness to assist other team members (perhaps outside the department) as needed/requested
  • Passion for exceptional customer service is essential

Languages:

  • Fluency in English required
Physical Requirements: 
  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 70lbs
Applications Open/Close: 
Wednesday, May 9, 2018 to Wednesday, May 30, 2018
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