Shuttle Bus Driver / Guest Service Host, Summer

Job Location: 
Whistler Sliding Centre

Shuttle Bus Driver / Guest Service Host, Summer is the first point of contact with guests of the Whistler Sliding Centre.  Shuttle Bus Driver responsibilities include safe pick-up and delivery of guests within the venue while providing excellent customer service.  This varied Guest Service Host position rotates through all roles associated with the Summer Bobsleigh Experience program.  This Temporary Full Time role requires flexibility to work weekends and evenings.

Responsibilities: 
  • Safely drive WSL shuttle bus as directed
  • Provide guests with a verbal informative overview of WSL and in particular WSC (script will be provided) while transporting guests
  • Perform daily checks including pre start up inspections, fueling procedures, shut down and post operational procedures including documentation regarding vehicle maintenance per established protocols
  • Adhere to all safety, operating and maintenance procedures
  • Perform daily sweep/care and maintenance of vehicle
  • Interact with guests to provide high level of customer service
  • Greet guests and assist them to register for the Summer Bobsleigh Experience program
  • Work on a rotation with the Guest Service team in all positions within the Summer Bobsleigh Experience program – duties may include:
    • Gather and process participant information and waivers
    • Equipment safety inspections, e.g., helmets
    • Lead program safety presentation
    • Maintain radio communications with Control Tower
    • Shuttle/walk participants to start and return
    • Safely unload sled into ready position
    • Safely load guests into sled
    • Recap safety components and final check of guest equipment and comfort level
    • Assist pilots at Finish Dock, and assist guests to unload safely
    • Safely load sled onto truck
    • Track maintenance, as assigned
  • Process public sliding information requests and bookings by phone and/or email and send confirmations as directed
  • Use a Point of Sale system to process rides and merchandise payments and process end of day cash reconciliation as directed
  • Track merchandise inventory and request reordering from Manager
  • Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
  • Proactively continue to evolve the Sport and Guest Services department to exceed the expectations of our guests
  • Safely operate a sled truck to transport sleds on venue
  • Adhere to all safety standards as outlined by WSL
  • Adhere to the Summer Bobsleigh Experience program procedures and protocols
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:All Interactions Matter
  • Assist team with other duties as assigned or required
Education/Experience: 
  • Class 4 Unrestricted BC Driver’s License required
  • Clean Driver’s Abstract and accident history required
  • Previous Guest Service experience required
  • Accurate cash handling and reconciliation experience with a keen eye to detail required
  • 1- 2 years commercial driving experience including extreme winter driving experience preferred
  • Knowledge of the Whistler Sliding Centre venue and sliding sports an asset

Skills:

  • Strong interpersonal and communications skills
  • Proficient computer skills
  • Excellent listening and comprehension skills required
  • Maintain control and composure in challenging situations
  • Experience driving on mountain roads is mandatory
  • Ability to establish quick rapport to build relationships and network
  • Ability to work in a dynamic environment
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential

Languages:

  • Fluency in English required
Physical Requirements: 
  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 70lbs
Applications Open/Close: 
Wednesday, May 17, 2017 to Thursday, June 1, 2017
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