Guest Activity Rep

Job Location: 
Whistler Olympic Park

The Guest Activity Rep is the first point of contact with the Whistler Olympic Park guest. This role provides excellent customer service to guests while assisting in their selection of product or service that most appropriately meets their needs. In addition, they will endeavor to maximize sales by facilitating the promotion, sales, and booking of sport school instructional programs and drive business by targeting WSL products. The Guest Activity Rep will be cross-trained in all guest serviced areas including retail and rental. Seasonal full time roles require ability to work weekends, evenings, and holidays.

Responsibilities: 
  • Develop and maintain a high level of product knowledge to promote and process rental and retail shop products, day-tickets, season passes and instructional programs
  • Achieve set targets for sales and customer satisfaction
  • Actively generate and follow up leads to finalize sales of all WSL products
  • Answer and assist all incoming telephone, e-mail and online inquiries
  • Ensure coordination of in-person bookings delivered through guest services to rental and other front line staff
  • Assist guest and client issues and/or complaints with empathy with a focus on guest satisfaction and use Supervisor/Manager support when necessary
  • Liaise with Sport School to ensure Sport Coaches are staffed optimally on a daily basis
  • Assist with operation of the rental/retail shop, instructional programs, or operational requirements such as snow clearing
  • Use point of sale processing system to process daily fees, tickets passes, invoices, programming, rental and retail sales
  • Generate Point-Of-Sale reports for Manager, Sport as requested
  • Process cash reconciliation while adhering to procedures at the end of each shift and submit to Supervisor, Guest Services for bank deposit with explanation of any over/short issues
  • Assist team with the execution of special events as required
  • Assist in general upkeep of Guest Service areas, including daily equipment set up, displays updating snow condition, trail and avalanche reporting
  • Ensure appropriate inventory of retail/rental items and maintain appropriate stock for ski service operations
  • Interact with volunteers to ensure their inclusion in department team
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and BC Safety Authority requirements are met
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM: All Interactions Matter
  • Assist team with other duties as assigned or required
Education/Experience: 
  • Accurate cash handling and reconciliation experience with a keen eye to detail required
  • Excellent telephone manner, etiquette and customer service skills required
  • Experience working in a customer service position preferred
  • Knowledge and appreciation of cross-country skiing, snowshoeing, biathlon, ski jumping, or sport and recreation facility operations preferred
  • Computer competence including scheduling and booking software preferred
  • Working knowledge of a ski rental and retail department an asset
  • POS System experience an asset
  • Working knowledge of all Social Media platforms an asset
  • Previous retail and merchandising experience an asset
  • Familiarity with Whistler and surrounding area an asset

Skills:

  • Strong and positive interpersonal and organizational skills
  • Maintain control and composure in challenging situations
  • Ability to do detailed work
  • Ability to establish quick rapport to build relationships and network
  • Ability to work in a dynamic environment
  • Ability to multi-task and effectively meet deadlines
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential
Physical Requirements: 
  • Reliable winter transportation (WOP is not serviced by transit)
  • Ability to work outdoors in variable weather winter conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs
Applications Open/Close: 
Tuesday, September 19, 2017 to Wednesday, October 25, 2017
Files must be less than 1000 KB.
Allowed file types: gif jpg png txt pdf doc docx.